GENERAL CONDITIONS

 

RESERVATIONS

In case of unavailability don't hesitate to contact us for check our flexibility.

 

Our apartments are equipped with all amenities, linens and towels.

Weekly cleaning, linens change and "final" cleaning are included in the price.

 

If you will need extra services :

Please make your request upon the booking and during your stay one day prior, we are available also through Whatsapp.

 

 

PAYMENTS

In order to finalise your reservation, you must pay 30% deposit of the total price of your stay

within five days from your reservation confirm.

 You may pay your deposit by Credit Card or bank transfer.

(Credit card details will be used according to the booking and / or cancellation rules of the booking.)

 

VENICE CITY TAX

The city tax is a mandatory extra fee payable by cash before your check-out.

Venice city tax cost € 4,00 per person per night up to 5 nights.

 

KEY DELIVERY and WARRANTY DEPOSIT

After your reservation is finalized, we will provide all directions about check-in and key delivery, asking you also your ID documents.

IN CASE OF CANCELLATION

In the event of a cancellation:

- Up to 7 days before arrival, no charge.

- within 7 days prior your arrival, no refund.

OCCUPANTS

Only persons listed on the booking form and whose presence has been registered with the  local authorities are allowed to occupy the flat.

The number of people staying must not exceed the one of the reservation.

Booked guests cannot be changed unless previously arranged with us.

 

 

OUR RESPONSABILITY

All complaints must be notify in the current day to the person responsible.

We would not be responsible for, damage or theft of personal belongings.

Will not be responsible of injuries or other incidents of our customers during your stay, if not for direct cause of negligence from our part.

 

We strongly suggest obtaining a travel insurance for your stay in Venice

 

 

YOUR RESPONSIBILITY

The apartment must be left clean and tidy in same conditions as received.

You will be responsible for any damage found upon check out.

The compensation due will be charged from your security deposit.

 

 

ARRIVAL AND DEPARTURE

The Check-in is from 3pm and is completely free.

Check-out until 11am.

Late Check-out upon request with extra cost.

 

In case of early arrival or late departure, please let us know. 

If you have a late departure, you'll may leave your luggages in our storage.

We will always try our best to accommodate our guests on their check ins/outs depending on the reservations and cleanings schedule.

 

 

PRIVACY

On the article 10 of the Law on "privacy" 675/96, Murano Suites informs you that the customers data collected through our website, are used only for managing the relationship between you and Ca' Mazzega.